Privacy Policy

This Privacy Policy explains what information Anchor.AI ("Anchor," "we," or "us") collects when you use the Anchor web and desktop apps (the "Service"), how we use and protect it, and the choices you have.

When a company signs up for Anchor, that company (our "customer") decides what data goes into its workspace and who on its team can see it. For that data, we act as a service provider (processor) on the customer's behalf.

• Account information: your name, email address, phone number if you add one, team, and role. If you sign in with Google or LinkedIn, the basic profile that service shares.
• Meeting content: audio recordings, transcripts, and AI-generated summaries, action items, and signals from meetings you record or upload through Anchor.AI.
• Deal and contact data: names, roles, notes, files, and other information you or your team enter about contacts and deals.
• Connected-service data: if you connect another account (for example Google, Microsoft, Slack, Zoom, HubSpot, Salesforce, or Dropbox), the data you authorize Anchor.AI to access from it, used only for the features you connected it for.
• Billing information: plan, number of seats, and billing status. Card details are entered on Stripe's secure page and stored by Stripe. Anchor never receives or stores your full card number.
• Usage data: technical information such as log data, device and app version, and the questions you ask Anchor.AI, used to run, secure, and support the Service.

• To transcribe and summarize your meetings, and pull out action items and deal signals;
• To keep the memory Anchor.AI builds about your deals and contacts, and answer your questions about them;
• To let your team share deal context, handoffs, and follow-ups;
• To schedule meetings and send invites you ask for;
• To bill your subscription and send account messages;
• To keep the Service secure, fix problems, and provide support.

We don't sell your personal information or your content, and we don't share it with advertisers. We don't use your meetings, transcripts, or deal data to train AI models. The AI providers we use process your content only to produce your results, under terms that don't allow them to train their models on it.

We use the following providers to run Anchor.AI. Each receives only the data needed for its part of the Service and is bound by its own data-protection terms.

Services you choose to connect (such as Google, Microsoft, Slack, or Zoom) receive the requests needed for the features you use, under your agreement with them. We may update this list as the Service changes.

• Encryption: all traffic to Anchor.AI uses HTTPS (TLS). Sign-in tokens for connected services are encrypted in our database (AES-256), and our hosting and storage providers encrypt data at rest.
• Separation between companies: each company's workspace is kept separate, and every request is checked against the signed-in person's team.
• Access inside your team: team leaders choose who can see which deals.
• Protection against loss: deleted deals go to a recoverable trash rather than being erased right away, changes that remove data are logged, and the database is backed up every night.
• Payments: card payments are handled by Stripe, which is certified to PCI DSS Level 1.

No system is perfectly secure. If we learn of a security incident affecting your data, we'll notify affected customers without undue delay and tell them what happened and what we're doing about it.

A small number of authorized Anchor.AI staff can access account data only when needed for support, security, billing, or to fix a problem, for example when you ask us to recover something or investigate an issue. We don't look at your content for any other reason.

Anchor.AI only records calls you set it up to record. Recording laws differ by location, and some require everyone on a call to agree to being recorded. You're responsible for telling participants and getting any consent the law requires (see our Terms of Service).

We keep your data while your company's account is active, so your team's deals and history are never lost by accident. When you delete a deal, meeting, file, or contact, it's removed from your workspace but kept in a recoverable copy, so a mistake can be undone. We also make a full backup every day and keep backups long-term, stored separately from the live service, so your data can always be recreated if something goes wrong.

To have data permanently erased, email us at lucia.malinak@gmail.com. We'll remove it from the service and its recoverable copies within 30 days, apart from anything we must keep by law (for example billing records). Backups are only ever used to recover lost data; if we ever restore one, we apply your erasure again before anything is used. When a company closes its account, we keep its data so it can be restored if it comes back, unless it asks us to delete it or to export it first.

• You can see and correct your account information in your profile.
• You can disconnect any connected service at any time from the Integrations page.
• You can delete meetings, contacts, and deals, or your account, from within Anchor.AI.
• You can ask us for a copy of your data, or for it to be corrected or deleted, by emailing us. Depending on where you live (for example under the GDPR or California law), you may have further rights, and we'll honor them.
• If your account belongs to a company, we may pass your request to that company, since it controls its workspace.

Anchor.AI and its providers are based in the United States, and your data is processed there. Where the law requires, we rely on appropriate safeguards such as the European Commission's standard contractual clauses.

Anchor.AI is a business product and isn't meant for anyone under 16.

We may update this policy as the Service changes. If we make material changes, we'll let account owners know by email or in the app before they take effect.

Questions about this policy, or a data request? Email lucia.malinak@gmail.com.